Terms of service

Terms of Service

Welcome to MaterialHugs. By accessing our website or placing an order, you agree to these terms.

1. General

This website is operated by MaterialHugs. Throughout the site, the terms "we," "us," and "our" refer to MaterialHugs. We offer this website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Products & Pricing

  • All prices are listed in US Dollars (USD)
  • Prices are subject to change without notice
  • We reserve the right to limit quantities or discontinue any product at any time
  • Product colors may vary slightly from what is shown on screen due to monitor settings and the nature of print production
  • Physical products are made to order — each item is produced specifically for your order after purchase

3. Digital Products

  • Digital products are delivered via instant download after purchase
  • You receive a personal, non-commercial license to use digital products for your own personal use
  • You may print digital products for personal use or as gifts
  • You may not resell, redistribute, share, or claim our digital products as your own
  • You may not use our digital products to create competing products for sale

4. Personalized / Engraved Products

  • Personalized items are custom-made based on the text you provide at checkout
  • Please double-check your personalization text before submitting — we produce exactly what you enter
  • We are not responsible for errors in customer-provided personalization text (typos, misspellings, etc.)

5. Order Accuracy

You are responsible for providing accurate shipping and contact information. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Intellectual Property

All content on this website — including designs, images, text, and graphics — is the property of MaterialHugs and is protected by copyright law.

Some of our designs are created using AI tools, curated and refined by MaterialHugs to ensure quality and originality. All designs are reviewed and selected by our team.

7. Limitation of Liability

MaterialHugs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the amount you paid for the specific product in question.

8. Third-Party Services

Our products are fulfilled by third-party print-on-demand partners. While we work with reputable partners, we are not responsible for issues outside our control, including:

  • Shipping carrier delays
  • Customs processing for international orders
  • Third-party payment processing

9. Privacy

Your privacy matters to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes take effect immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the updated terms.